Billing
Refund / Cancellation Policy
Last updated: August 13, 2026
1. Cancel a PSAX subscription
A merchant may cancel a paid PSAX subscription at any time through the account billing controls, when available, or by contacting support@psax.com. Cancellation stops future renewals; access continues until the end of the current paid billing period unless stated otherwise.
2. Refund requests
Unless mandatory law requires otherwise, subscription fees already paid are non-refundable after the billing period begins. If you believe a charge was duplicated, unauthorized, or caused by a PSAX billing error, contact us within 14 days of the charge so we can investigate.
3. Merchant sales
Purchases of food, products, appointments, memberships, or other services from a merchant are transactions with that merchant. The merchant's own refund and cancellation policy applies, subject to consumer law. Contact the merchant first using the details on its PSAX page.
4. Payment disputes
If a payment provider processes a refund, timing depends on that provider and the customer's bank. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.
5. Contact
For PSAX billing questions, email support@psax.com.